Goldilox Warranty

Last Modified: July 1, 2025

• Limited Warranty; Disclaimer of Other Warranties. Except as specifically provided in this Goldilox Warranty (“Warranty”),all Goldilox, LLC (“Goldilox,” “we,” or “our”) products are provided, without any warranty of any kind, whether express or implied, except as expressly stated in this Warranty. To the maximum extent permitted by applicable law, all implied warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing, course of performance, or usage of trade, are hereby disclaimed.

  Subject to the terms, conditions, and exclusions set forth below, and except where applicable law provides otherwise, Goldilox warrants to the original purchaser or end-user purchasing through a third-party distributor (“Customer”) that Goldilox products, when properly installed, used, and maintained in strict accordance with the product installation instructions and applicable Terms and Conditions, shall befree from defects in materials and workmanship for a period of one (1) year from the date of manufacture as indicated on the product or packaging. The warranty period shall not be tolled, extended, or renewed for any reason, including but not limited to repairs, replacements, or claims made under this Warranty, except where required by applicable law. In jurisdictions where repair or replacement of products results in a new or extended warranty period by operation of law, such requirements shall apply.

  This limited warranty is non-transferable and applies only to Customers who have purchased the products either directly from Goldilox or from a third-party distributor.

• Requirements for Warranty Eligibility. As conditions precedent to any warranty coverage under this Warranty, Customer must maintain and provide upon request a valid, original proof of purchase from an authorized seller showing the date of purchase, and must also:

  • Strictly adhere to all Installation Instructions provided with the product, with no deviations or modifications.

  • Maintain and, upon Goldilox’s request, promptly provide complete and contemporaneous documentation evidencing compliance with all product handling and installation requirements, including:

    • all product remnants;

    • photographs and/or videos of the installation process;

    • documentation of weather conditions during installation and for 48 hours following installation, which may include: (i) screenshots or printouts from a reputable weather service showing temperature, humidity, and precipitation data for the installation location; (ii) on-site temperature and humidity readings taken with a calibrated device; or (iii)time-stamped photographs of an on-site weather monitoring device;

    • records of post-installation product maintenance;

    • photographs and/or videos of product removal and floor conditions after removal;

    • documentation of product storage conditions and temperatures; and

    • photographs of products prior to installation.

  Failure to maintain and timely provide all required documentation within thirty (30) days of Goldilox’s written request, unless such delay is excused by Goldilox in writing, shall result in the automatic and irrevocable waiver of any warranty claim. Customer acknowledges and agrees that such documentation requirements are material terms of this Warranty.

• Exclusions and Limitations. This limited warranty does not cover:

  • normal wear and tear;

  • damage caused by misuse, neglect, improper storage, mishandling, improper installation, installation contrary to Goldilox’s instructions, or any use not in accordance with product specifications;

  • alteration or modification of the products;

  • exposure to improper environmental conditions, including during shipment;

  • damage resulting from accidents, force majeure events (as defined in the Terms and Conditions), acts or omissions of third parties, or any circumstances beyond Goldilox’s reasonable control; or

  • products purchased from third parties who are not distributors of Goldilox products.

  Any unauthorized purchase, sale, modification, or misuse of the products voids this Warranty.

• Notice Requirements. Notice of a warranty claim must be provided in writing to Goldilox within thirty (30) days after the discovery of any alleged defect, but in no event later than sixty (60) days following the expiration of the warranty period. The written notice must:

  • Specify the nature of the alleged defect in reasonable detail;

  • Include all required supporting documentation as outlined above in Section 2.b.; and

  • Be sent to Goldilox at the address provided below.

  Failure to timely submit written notice and required documentation shall constitute an immediate, automatic, and irrevocable waiver of all warranty claims. Time is of the essence with respect to all notice requirements and deadlines under this Warranty, and any delay in providing notice or required documentation may prejudice Goldilox’s ability to properly evaluate and respond to warranty claims.

• Remedies; Limitation of Liability. If a valid warranty claim is made in strict accordance with all requirements of this Warranty, Goldilox’s sole obligation and Customer’s sole and exclusive remedy shall be, at Goldilox’s sole discretion and election, either:

  • Replacement of the defective product; or

  • Refund of the portion of the purchase price actually received by Goldilox for the defective product, not to exceed the amount Goldilox actually received for the defective product, less any applicable shipping, handling, or processing fees.

  Under no circumstances shall Goldilox’s aggregate liability exceed the amount actually received by Goldilox for the products at issue, except where prohibited by applicable law.

  To the maximum extent permitted by applicable law, Goldilox shall not be liable for any incidental, consequential, indirect, special, exemplary, or punitive damages of any kind, including but not limited to lost profits, business interruption, loss of business information, or any other pecuniary loss, whether arising from breach of warranty, breach of contract, negligence, tort, strict liability, or otherwise, even if advised of the possibility of such damages. Customer acknowledges that these limitations are an essential part of the bargain between the parties. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to Customer in their entirety.

• Governing Documents. This Warranty is incorporated into and made a part of the Goldilox Terms and Conditions, Terms of Use, and Privacy Policy. In the event of any conflict between this Warranty and other Goldilox Policies, this Warranty shall control solely with respect to warranty-related matters, except where applicable law requires otherwise.

• Contact Information. Warranty claims and notices must be directed to:

  • Goldilox, LLC
    ‍13 Pfeiffer Road
    Boerne, Texas 78006
    Email: info@goldiloxusa.com